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February 22, 2006
Dell Sucks, Final Chapter
The things I learned during my harrowing experience of dealing with Dell.
1. There is a reason outsourced labor is cheaper- The foreign employees are unable to function off anything but a script.... Even so called "Managers"
2. The six scariest words to a Dell employee in New Delhi are "I am going to call corporate." Makes them get all insistent and shit that I will get nowhere with corporate, and that they themselves are the "Final Point of Escalation" When you call bullshit on them for saying it- they get damn near belligerent.
3. Michael Dell has a small army of staff that reads the email directed to him- which is a far better expectation than I previously had... I was expecting it to be a spam box.
4. People who work for Dell in the USA, who live in the USA give customer support and service the way that Americans are used to. I was contacted within 24 hours of my email and given a direct phone number of someone to call... a number that the very patronizing Neeraj said did not exist.... and The woman I spoke with was more than happy to help me come to an amicable solution to my issues with her company, including the exorbitant phone charges racked up trying to fix the multitude of problems with said monitors.
In closing- if you have issues with Dell, Inc... hang up the phone, and get off that online chat window. Send a precise and intelligently worded email to the head of the company. That was easier, wasn't it?
Posted by TheFreud at February 22, 2006 10:51 AM
Comments
yes i too had an experience with dell such as yours and i've come to the same conclusion, dell sucks ass. i bought a computer for my father off them with a 21 inch monitor, when the computer came the monitor didn't, then when i finally got it it wasn't the right one. and it costs a hell of a lot to re-ship that heavy ass thing. but the frustrating part wasn't having the wrong items it was the out sourced customer service. after sitting on the phone for 30 mins i spent the next 25 repeating myself to someone who barely spoke english. not saying they are a bad person, they're just doing their job, but it was more than enough of a reason to never buy a dell again.
Posted by: eric at February 27, 2006 6:03 AM
